SERVICE & WARRANTY
OUR SERVICE
Dear Customer, Glint LED products are designed and manufactured to the highest standards and deliver high-quality performance, ease of use and ease of installation. If you encounter any difficulties while using your product, we recommend that you first consult the user manual or the information in the support section of this website, where (depending on the product type) you may find a downloadable user manual. In the unlikely event of a failure of the product, Glint LED Supplier will arrange for your Glint LED product to be serviced, free-of-charge when you inform us of the defect during the warranty period, provided that the product was used in accordance with the user manual (e.g. in the intended environment). Also please check the documentation supplied with your product.
Warranty terms:
The warranty period starts on the date of purchase as stated on your proof-of-purchase and expires
at the end of the period indicated in the section "Warranty period" below. If you require service but
you lost your proof-of-purchase contact retailer, the warranty period shall be deemed to have started three months from the date
of manufacture indicated on the product or derived from the serial number. If you require service
for products without production date or serial number on the product a valid proof-of-purchase is
required.
Where a repair is not possible or not commercially viable, Glint LED may replace the product with a refurbished product of similar functionality. After a repair, firmware upgrade or replacement
the warranty period will continue from the date of the original purchase. but only cases of led bulb company not committed to replacements, because only led bulb are not sale in warranty this is depends on retailers conditions company is not guaranteed for replacements of LED Bulbs only.
What is excluded?
The warranty does not cover consequential damages (including but not limited to loss of data or loss of income), nor compensation for activities done by yourself, such as regular maintenance, installing firmware updates or saving or restoring data.
The warranty excludes, or does not apply if:
The proof-of-purchase has been altered in any way or is made illegible.
The model number, serial number or production date code on the product has been altered, removed or made illegible.
Repairs or product modifications have been carried out by unauthorized service organizations or persons.
The defect is the result of excessive use outside the intended purpose. Example- commercial uses The defect is caused by abuse of the product or by environmental conditions that are not in conformance with the user manual of the product.
The defect is caused by connecting peripherals, additional equipment or accessories other than those recommended in the user manual.
The unit has been damaged, including but not limited to damage by animals, lightning, abnormal voltage, fire, natural disaster, transportation or water (unless the user manual expressly states that the product may be rinsed).
Normal wear and tear, or replacement of consumable parts (e.g. vacuum cleaner bags, or filter cartridges).
The product does not function properly because it was not originally designed, manufactured or approved for use in the country where you use the product, which might occur when you imported the product.